1. Introduction

Welcome to Trailmates Adventures (“we,” “us,” “our”). These Terms and Conditions govern your access to and use of our website trailmatesadventures.com and your participation in tours, experiences, services, and products offered by us (collectively, “Services”). By accessing our website or booking a Service, you agree to be bound by these Terms and Conditions.

Please read them carefully. If you do not agree with any part, you must not use our website or book our Services.

2. Booking and Contract

1. A binding contract between you and Trailmates Adventures for a booked Service is formed when your booking is confirmed in writing by us (via email).

2. All bookings are subject to availability and acceptance by us.

3. You confirm that all information you provide is accurate and complete.

3. Payments

1.  A deposit of 30% is required at the time of booking.

2. The balance must be paid in full by 30 days prior to the trip.

3. We accept [accepted payment methods, e.g., credit cards, PayPal, bank transfers].

4. Changes and Cancellations by You

1. Cancellations made 30 days in advance are eligible for a full refund.

2. Cancellations made fewer than 30 days before a trip are non-refundable.

3.  We reserve the right to cancel a session due to unforeseen circumstances. In such cases, a full refund will be provided.

5. Changes and Cancellations by Us

1. We may modify or cancel a trip or service in circumstances such as insufficient bookings, force majeure, or unsafe conditions.

2. If we cancel your booking, we will offer you either:

   • A full refund of all amounts paid; or

   • A transfer to an alternative date or tour, where available.

3. We are not responsible for additional costs you may incur (e.g., travel, accommodation) if we cancel or alter your tour.

6. Travel Insurance and Risk

1. For your protection and peace of mind, you must obtain comprehensive travel insurance covering cancellation, medical expenses, evacuation, and personal liability before participating in any tour.

2. Adventure travel involves risks. You acknowledge that the activities provided may involve risk, including physical exertion, weather, terrain, and unpredictable conditions. You participate voluntarily and assume all risk of injury, loss, or damage.

7. Health and Safety

1. You must ensure you are physically and medically fit for the activities you join.

2. You agree to comply with all safety instructions, guidelines, and decisions made by our staff, guides, or authorised representatives.

3. We reserve the right to refuse participation to anyone whose fitness or behaviour could compromise safety.

8. Your Responsibilities

1. You must bring all required documents (passport, ID, visas) and comply with local laws and regulations.

2. You are responsible for your personal belongings, gear, and equipment.

9. Intellectual Property

All content on trailmatesadventures.com — including text, images, graphics, logos, videos, and trademarks — is owned by or licensed to Trailmates Adventures and protected by intellectual property laws. You may not copy, reproduce, republish, or distribute content without our written permission.

10. Third-Party Links

Our website may link to external websites. We are not responsible for the availability, content, or practices of linked websites.

11. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By agreeing to these Terms, you also consent to our collection and use of your information as set out in the Privacy Policy.

12. Limitation of Liability

1. To the fullest extent permitted by law, we and our affiliates, employees, agents, and suppliers will not be liable for:

   • Any indirect, incidental, special, or consequential loss;

   • Loss of income, profits, business, enjoyment, opportunity, or reputation;

   • Personal injury, illness, or death, except where caused by our proven negligence.

2. Our total liability for all claims arising out of or in connection with these Terms will not exceed the amount you paid us for the applicable Service.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which Trailmates Adventures is based. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

14. Changes to These Terms

We may update or revise these Terms at any time. Updated terms become effective when posted on our website. Your continued use of our services after changes indicates acceptance of updated Terms.

15. Contact Information

If you have questions about these Terms, please contact:

Trailmates Adventures
Email: admin@trailmatesadventures.com
Website: trailmatesadventures.com