Privacy Policy

Effective Date: 13/01/2025

Trailmates Adventures (“we,” “our,” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://trailmatesadventures.com (the “Website”) and engage with our hiking holiday services. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We collect information from and about you when you interact with our Website or
services, including:

a. Personal Information
– Contact Details: Name, email address, phone number, and mailing address.
– Payment Information: Billing address, credit card information, or other payment details when you make a booking.

b. Non-Personal Information
– Device Information: IP address, browser type, operating system, and device type.
– Usage Data: Information about how you use the Website, such as pages viewed, time spent, and navigation paths.

2. How We Use Your Information

We use the information we collect to:

– Provide and manage our services, including booking your hiking holidays.
– Communicate with you about your bookings, updates, or promotions.
– Improve and personalize your experience on our Website.
– Process payments securely.
– Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share
your information with:

– Service Providers: Third-party companies that assist in payment processing, marketing, or operational support.
– Legal Obligations: Authorities or law enforcement if required to comply with legal obligations.
– Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our
Website. These include:

– Essential Cookies: Necessary for the functioning of the Website.
– Analytics Cookies: Help us understand how visitors interact with our Website.
– Marketing Cookies: Used to deliver relevant advertisements to you.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights concerning your personal information:
– Access and Rectification: Request access to and correction of your personal data.
– Deletion: Request deletion of your data where applicable.
– Data Portability: Receive a copy of your data in a structured format.
– Withdraw Consent: Withdraw consent to data processing at any time, where processing is based on consent.

To exercise these rights, please contact us at admin@trailmates.com.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly
collect personal information from children. If you believe we have collected
information from a child, please contact us, and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on
this page with an updated “Effective Date.” We encourage you to review this page
periodically to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please
contact us at:

Trailmates Adventures
Email: admin@trailmatesadventures.com
Phone: +447421508579

Thank you for trusting Trailmates Adventures with your information. We are dedicated to
ensuring your privacy and providing an exceptional experience.